Most
of the research respondents are comment the food’s quality in OTWC is good.
With some exceptions that comment that it is bad or moderate and depend on the
situation such as outlet and type of food.
One
of the interview respondents comments that normally it will takes 5 to 10
minutes for OTWC to deliver the food to the customer. Some of the interview
respondents are said that it that 15 to 20 minutes when during peak hour and
also depends on the outlets. The longest duration that the food takes to be
delivered is 30 minutes. Others were just said “depend on the situation”
Four
of the interviewees are said that the price is worth the taste of food in OTWC
with additional that they are commenting cheaper price, only for certain
product and tastier. While rest of the interviewees are commenting the price of
food in OTWC is not worth for the taste of food.
From
the interviews that I research, I found out that 5 of them are commenting about
the foods: rating medium because not special” and “neutral rating”. While four
of them are giving positive feedbacks that one of them said “it is suit for local taste”.
Exceptionally, only one of them said the food in OTWC taste bad.
According
to the interviews, there are three interviewees have no comments on the
recommendation section. While some of them are commenting: “suggest more meals into the menu because it
is limited choices”, “provided more
seats and improved menu”, “maintain
the food quality”, “hire professional
chef to maintain quality” and other more. One of the respondent even
mentions automatic ordering system to fasten up the efficiency of ordering
food.
Four
of my interview respondents are comment that the customer service in OTWC is
just ordinary customer service as nothing special at all. While three of them
said the customer service in OTWC is good because the employee attitude is
polite. The rest of the employee are telling that the custome service is not
good or good enough, as one of them mention she occurs a serious problem with
the employees while serving the foods.
Eight
out of ten respondents said that OTWC has a good environment with only one
exception said that the lighting is too dark. While two out of ten have no
comment about the environment in OTWC. Generally, OTWC have no negative
comments in their environments and surrounding.
Apparently,
from the research that I have the half of the interviewees said that the
quality of food has been dropped since OTWC first in Malaysia but some of them
reflect that it is still remained at acceptable standards. Three of respondents
are comments the quality of food had improve. While only one has no comment on
the quality and one said the quality is remained (no dropped/improved)
|
Food
|
Beverages
|
|
nasi lemak
|
Iced mocha
|
|
nasi lemak
|
white coffee
|
|
nasi lemak
|
ice chocolate
|
|
-
|
white coffee
|
|
nasi lemak
|
white coffee
|
|
nasi lemak ayam
|
coffee
|
|
nasi lemak
|
white coffee
|
|
nasi lemak
|
cappuccino
|
|
-
|
chocolate drink
|
|
nasi lemak/rendang chicken rice
|
iced lemon tea
|
Most of them consider their favorite food as nasi lemak and
favorite beverage as white coffee because these two products are the trademark
for OTWC. Some of them are commenting that drinks are more towards personal taste.
Two of them are not commenting about the foods, it is due to the
misunderstanding of the question that they thought it only giving review on
either food or drink.
